Paul Fey Music & Media Publishing - FZCO

Registered Office: IFZA Dubai Silicon Oasis, Dubai, United Arab Emirates

Email: management@paulfeyorganist.com

Last updated: October 1, 2025

1. General Information

We ship both digital products (PDF sheet music) and physical printed sheet music worldwide.

• Digital products are delivered electronically immediately after payment and are not subject to shipping charges.
  
• Physical products are shipped from our fulfillment partners in the Netherlands (EU) and the United States (for US orders).
  

2. Processing Time

Orders for physical items are usually processed within 1–3 business days.

During high-demand periods (e.g. holidays, new releases), processing times may be slightly longer.

3. Estimated Delivery Times

• Germany & Netherlands: 2–4 business days
  
• Rest of EU: 3–7 business days
  
• United States: 7–12 business days
  
• United Kingdom & Switzerland: 4–8 business days
  
• Rest of World: 7–14 business days (depending on destination and customs)
  

Please note: These are average shipping times provided by our carriers. Delays may occur due to customs clearance or local delivery issues outside our control.

4. Shipping Costs

Shipping costs are calculated and displayed during checkout.

We strive to keep rates as low as possible while ensuring safe delivery.

5. Customs & Import Duties

For shipments outside the EU or US:

• Customs duties, taxes, or import fees may apply in your country.
  
• These charges are the responsibility of the customer.
  
• We cannot influence local customs regulations.
  

6. Order Tracking

As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number (if available for your shipping method).

7. Missing or Damaged Orders

• If your order does not arrive within 21 business days, please contact us at management@paulfeyorganist.com so we can assist.
  
• If an item arrives damaged, please send us a photo and order number so we can arrange a replacement.
  

8. Contact

For any questions regarding shipping, please contact:

Paul Fey Music & Media Publishing FZCO

Email: management@paulfeyorganist.com